General Requirements

The CSCs will require computing capabilities in the form of PCs, printers, operating system and other related hardware. It is envisaged that initially CSCs would require a single terminal machine and as the demand increases the CSC would migrate to multi-terminal environment to deliver variety of services such as distance learning, IT Training etc.

The IT Infrastructure needs to be available continuously, hence power backup is necessary.

The Common Services Centre should be placed in a comfortable room of at least 150 - 200 sq ft. with adequate working space (2-3 people), furniture and storage space. The room should preferably have cement flooring, concrete roof and pucca walls without any water leakages from any side. The room should have good ventilation and light with good space outside for parking, display boards, etc.

The CSC shall comply with any branding/ logo/ colour scheme that the GoI or the State Government prescribes.

Technical Specifications of Hardware

Connectivity

The CSC is required to establish connectivity to the SCA through leased lines, ISDN, VSAT, Broad Band connection or any other available media  directly  or through internet.

The MP State Wide Area Network (MPSWAN) is going to be established, wherein Points of Presence (PoPs) will be established up to block level.  Connectivity to CSCs will be provided from these PoPs for all government services.  The charges for connectivity from MPSWAN PoP to CSC locations (including Hardware and recurring expenses) will be born by individual CSCs.  Connectivity within MPSWAN PoPs will be free of charge.   The connectivity to MPSWAN PoPs can be established through wireless (wherever feasible) leased-line, ISDN etc.

Service Level Requirements

Timings of Operation : The Common Services Centre shall function for a minimum of 9 hours on all days notified as working days by the MPSEDC. On all Sundays and public holidays, excluding the National Holidays, Common Services Centre shall function for a minimum of four hours. This is only indicative and can be different in different regions and during different times of the year as will be prescribed by MPSEDC. The Shops and Establishment Act as applicable in the State will be adhered to, if relevant.

A CSC will be deemed inoperable if it is not offering available Government Services for a continuous period of seven days, or more than a cumulative period of ten days in a month. A CSC needs to offer Government Services for at least 300 days per year.
 
Timely Deposit of Government Money.

Timely Deposit of Money with Utility Providers.

Any hardware problem has to be rectified within 5 working days.

Non-compliance of these Service Level Requirements will attract penalty.

Services to be Provided

Government Services

The CSC is required to necessarily provide all Government services offered by Government under this Scheme at the rates fixed by the Government.   Presently only few services are available, however, the following services are proposed, but not limited to be provided through CSCs in future:

• Land recordsVehicle RegistrationIssue of certificates/ Government schemesUtility/Telephone BillsEmployment exchange Ration cardsElectoral servicesPension schemes
• Public grievance

The services will be provided through MP Online Portal.  The services available presently can be viewed at www.mponline.gov.in

Private Services

 The CSCs will be free to provide any private service whether IT or non-IT to generate revenue for its sustainability.  The SCA will provide help to the VLEs in respect of private services to be offered to the CSCs. 

Revenue Support

The VLE shall receive a revenue support of Rs.500/- per CSC per month (Rupees Five Hundred Only) for all divisions except Chambal Division.  In case of CSC is established in Chambal Division revenue support of  Rs.677/- (Rupees Six Hundred Seventy Seven Only) per CSC per month.  This revenue support would be dispersed through the respective SCAs.