General Requirements
The
CSCs will require computing capabilities in the form of PCs, printers,
operating system and other related hardware. It is envisaged that
initially CSCs would require a single terminal machine and as the
demand increases the CSC would migrate to multi-terminal environment to
deliver variety of services such as distance learning, IT Training etc.
The IT Infrastructure needs to be available continuously, hence power backup is necessary.
The SCA with the help of VLE should take care of management of IT hardware at the CSC, which includes the PC, Printer, Network, UPS, applications, security systems, internet connectivity etc.
Infrastructure at CSC Level
Computer Terminals -( Min, One PC) |
Descriptions |
Specifications |
Processor |
Intel Core 2 Duo 1.8 GHz, 800 MHz FSB, 2 MB L2 Cache (or) Equivalent |
Motherboard |
Intel Q963 Express Chipset or Equivalent |
Memory |
512MB DDR SDRAM or Higher |
Hard Drive |
80 GB, SATA/IDE, 7200 RPM or Higher |
Optical Drive |
52X CD RW /DVD R Combo |
Speakers |
Set of Speakers |
Graphics Card |
Onboard |
Audio / Sound |
Onboard |
NIC |
Onboard integrated 10/100 Mbps NIC Card |
Fax/Modem |
56.6 Kbps Internal card |
I/O Ports |
1 Serial, 1 Parallel, 6 USB 2.0, 2 PS/2 ports |
Keyboard /
Mouse |
USB or PS2, Standard Keyboard, Optical 2 button scroll Mouse |
Monitor |
15” Colour Monitor |
Operating System |
The
equivalent of or an OS which delivers functional performances of
Microsoft Windows XP Professional / Linux RHEL 4.0 or higher |
Warranty |
3 years warranty |
Printer |
DMP/Inkjet/Laser |
Printers to suit the functional requirement of CSC |
Camera |
Web Camera or any other type of Digital Camera to suit the functional requirement of CSC |
Communication Equipments |
Suitable
CPE i.e. Wireless receiver, broadband modem, router etc as per the
connectivity requirement at specific CSC locations |
Power Backup |
UPS Battery Generator |
Alternate Sources including non-renewable energy sources Customized depending on CSCs requirement. |
IT Software |
Office Utility Software |
Utility
software required to deliver the services of CSC through MPSWAN
and Internet , provide security against intrusion, authentication
if required and payment gateway etc. |
Connectivity
The
CSC is required to establish connectivity to the SCA through leased
lines, ISDN, VSAT, Broad Band connection or any other available
media directly or through internet.
The Common Services Centre should be placed in a comfortable room of at least 150 - 200 sq ft. with adequate working space (2-3 people), furniture and storage space. The room should preferably have cement flooring, concrete roof and pucca walls without any water leakages from any side. The room should have good ventilation and light with good space outside for parking, display boards, etc.
The
MP State Wide Area Network (MPSWAN) is going to be established, wherein
Points of Presence (PoPs) will be established up to block level.
Connectivity to CSCs will be provided from these PoPs for all government services.
The charges for connectivity from MPSWAN PoP to CSC locations
(including Hardware and recurring expenses) will be born by individual
CSCs. Connectivity within MPSWAN PoPs will be free of charge.
The connectivity to MPSWAN PoPs can be established through
wireless (wherever feasible) leased-line, ISDN etc.
The CSC shall comply with any branding/ logo/ colour scheme that the GoI or the State Government prescribes.
The key responsibilities of SCA, here include:
-
Proactive monitoring of the network and its performance
-
Logging in CSC calls for maintenance and proactive monitoring so as to ensure that the calls are attended within a reasonable time
-
Preventive maintenance for carrying out the necessary repairs and replacement of parts wherever needed to keep the performance levels of the hardware and equipment in tune with the requirements of the Service Level Agreements.
-
Preventive maintenance should be planned and not be attended during working hours
-
Positioning rapid action teams at key places in the state to trouble shoot the technical snags.
Infrastructure at SCA Level:
IT Infrastructure |
- Web Server
- Application Server
- Database/Storage/Back Up Server
- Mail Server
- Network Multi Function Device (MFD) (Print/Scan/Photocopy)
- Personal computers (desktops)
- Microphone/Headset
- Firewall
- Network components (routers, modems)
NOTE:
SCA operating in one division and having less than 200 CSCs under its fold should be able to house the Mail, Remote Management, Database and Application functionality under single High-end server systems since the size of the database that will store the transaction details by CSC would be moderate and the size of the mailboxes too would be well managed within a high-end server system. |
Software |
- Operating System-Desktop
- Operating System-Server
- Database
- Back-up Software
- Web Server Application
- Mailing System
- Office Application Tools
- Network Monitoring Tools
- Antivirus with Auto-Update Feature
- SCA Portal/Application
- Anti-Spam Solution
|
Other Hardware |
- Uninterruptible Power Supply (UPS)
- Inverters
- Genset
|
Documentation |
- User Manuals
- Trouble Shooting Guides
- Training Manuals
|
Each SCA would need to build and provide a detailed architecture and provide an appropriate solution to cater to the CSC needs.
The SCA will extend technical support to a VLE and undertake critical services such as remote diagnostics of the CSC IT infrastructure and provide training and guidance to manage the CSC. From a technology perspective the SCA/CSC relationship is discussed hereafter:
SCA shall be the first point resolution for all technical issues at the CSC. Hence the SCA should ensure:
- Helpdesk assistance
- SLAs for resolving of issues
- Provide CSCs with IS Security guidelines
- Provide periodic training to VLE operators
- Conduct periodic review of CSC environment
- Collate data to help VLEs in performance appraisal
- Provide means to upgrade software versions
- Patch updates for operating system
The SCA should establish and operate a Data Centre of appropriate size and run applications, which will be VLE centric and accessed by all VLEs under the SCA. Specific services which SCA should provide include:
- VLE master details
- CSC infrastructure details
- Recording of customer registration at CSC
- Record of customer access
- Customer Billing and Collections
- Data on Technical break down and resolution
- CSC’s staff data including attrition
- Staff training and certification
- Periodic upload of data across all CSCs on SCA’s servers
The core business services of SCA may be made available to CSCs through a centralized SCA portal /application. This portal could offer information, applications and services in one place. Thus, it will inherently organize tools to help the SCA/VLEs to organize their electronic workspace, their daily tasks, and their jobs as a whole.
A detailed Agreement has been entered into between SCA and MPSEDC for each division. The Agreement specifies the Service Level Requirements and other terms and conditions which can be viewed at SCA Details.
