CSC Implementation Framework
The CSC Scheme has a 3-tier implementation framework:
a) At the first (CSC) level would be the local Village Level Entrepreneur (VLE- loosely analogous to a franchisee), to service the
rural consumer in a cluster of 5-6 villages.
The
VLE is the key to the success of the CSC operations. While content and
services are important, it is the VLE’s entrepreneurial ability that
would ensure CSC sustainability. A good VLE is expected to have
entrepreneurial ability, strong social commitment as well as respect
within the community. The quality of service at the CSCs would depend a
great deal on the quality of VLEs.
b) At the second/middle level would be an entity termed the Service Centre Agency (SCA – loosely analogous to a franchiser) to operate, manage and build
the VLE network and business. Five SCAs have been identified for
the State of Madhya Pradesh who will implement the scheme in different
zones.
The
SCA is responsible for implementing the CSC Scheme in the Zone allotted
to him including activities such as identifying the required
applications and services, harnessing the State Wide Area
Network, identifying, selecting and training the
VLE, establishing the CSC
(either directly or through the VLE), supplying, aggregating and
updating content.
c) At the third level would be the agency designated by the State- the State Designated Agency (SDA) - to facilitate implementation of the Scheme within the
State and to provide requisite policy, content and other support to the
SCAs. M P State Electronics Development Corporation Ltd. is the SDA for Madhya Pradesh.
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MPSEDC
is expected to provide the necessary policy level support to the CSC
Scheme. Such support can come in the form of
appropriate policies to develop a sustainable framework for regulation,
promotion and ramp up of e-Government and private sector
services. Essentially, the role of MPSEDC would primarily be
to: Facilitate e-readiness of the State Provide policy, regulatory and other support at State level Facilitate integration of the existing ICT enabled and other Government Schemes into the CSC Scheme. Coordinate
and facilitate interactions between the SCA and State Government
Departments, District Administration for enabling delivery of
Government services through CSCs, in an integrated manner. Coordinate and network with other concerned state level entities Facilitate awareness campaigns
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Facilitate the SWAN interface
Other Agencies
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The National Level Service Agency (NLSA) : Many of the potential citizen-centric services would lend themselves to
aggregation at the national level. To enable the State-specific
implementation plans to benefit from such economies of scale,
aggregation of best practices, content providers, etc., the DIT has
appointed M/s I L & F S as National Level Service Agency
(NLSA).
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The Special Purpose Vehicle (SPV): In addition to the NLSA, an SPV has been proposed for the day-to-day
monitoring of the CSC Scheme, in terms of channeling Government
support, content aggregation, etc. While the SPV is proposed to be set
up during the initial implementation phase of the Scheme, it is
essentially an entity created to be an integral part of the CSC
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